You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. Your individual situation may differ and you should seek independent professional tax advice. Registered in England and Wales No. Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. Fees and costs are subject to change. You can also make a one-off contribution anytime using your mobile app with your BSB and bank account number. Keep it turned off for a few minutes and switch it back on. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. 18-04-2020 Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Lets go! Please provide your full name, member number and any supporting documents. 14h24. You have been temporarily locked out. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Target Market Determinations for the products are available. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. Request a callback, Mail: GPO Box 7490, Cloisters Square WA 6850, Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time), Email: BT Super member FAQs Explore BT Super Corporate employer FAQs Explore Adviser support FAQs Explore Contact us Can't find the information you need or looking to speak to our friendly team? finder.com.au has access to track details from the product issuers listed on our sites. To the extent that any Information provided is advice, it is General Advice (s766B Corporations Act). Moving home with BT BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. Please enable it prior to continuing. We use cookies for security purposes, to improve your experience on our site and tailor content for you. Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. You've disabled cookies on the browser. If you're a BT Business customer and unhappy with the product or service you've received, we want to help. 1 - 8 of 8 Compare Important information about our super fund comparison table Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). I do not want to call and clog up the lines for people trying to get urgent assistance. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). 17h33 Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. Sydney NSW 2001, Investors Calling From Overseas:+612 9155 4070. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. BT - Part of Westpac Banking Corporation. For further information about our complaints process, download our Complaints Policy. Please refer to our Credit Guide for more information. 13-09-2018 General and personal advice are available. Find out more about how claiming a tax deduction works. If you have attachments send your complaint by post or use the online form. Also check out the latest hints and tips for Panorama users. Lost or stolen. I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. Need something to keep you occupied during your downtime? Past performance is not a reliable indicator of future Decide how much you want to invest and fine-tune your portfolio as you go. on Thank you for the response its not great for a communication company that you cannot contact them! (like Internet Explorer or Google Chrome). Contact BT. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. (charged by the fund manager), 0.34% p.a. Please refer to our FSG - Financial Products. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. How can I make a complaint. Luckily, there are a few ways you can complain to BT and get it seen to: BT will try and resolve your complaint as quickly as possible, but if it hasnt been sorted within 8 weeks or youre not happy with the result, you can contact the communications ombudsman who will have the final word. Click here for more information. Mon-Fri, 8:30am - 6:30pm (Sydney time), BT Managed Portfolios When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. Download theInvestment Options Booklet(PDF) for a full list. GPO Box 2861 We can help you improve both of these if you give us a call today! Compare these popular industry funds side-by-side. (charged by the issuer). Find out how investment markets affected your super returns. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. 18-04-2020 Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. Opening an account is fast, simple and straightforward. Identification We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. Next, BTs saved costs are taken off. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. For Westpac issued products, conditions, fees and charges apply. Please read our website terms of use and privacy policy for more information about our services and our approach to privacy. Office of the Australian Information Commissioner Online:afca.org.au. Announcements, Guides & Community Updates. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Let us help you out with your query. Please wait to receive this confirmation before submitting your tax return. For more information contact our fleet solutions partner. A notification will be sent whenever a contribution is made into your account. Keep me signed in. ","anchorName":"#what-insurance-cover-is-available-with-bt-super"},{"label":"How do I join BT Super for Life? The following administration fees apply to your account: $540 p.a. so my question is if you pay for a service but they can't provide it correctly should we not be getting a discount until they can provide the equipment agreed under my contract? (c) 2022. With BT Super Invest you can choose to invest your super in shares, ETFs, managed funds and more. What are the key features of BT Super for Life? BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. How do i contact a human to ask why I am paying for a service I am not getting? For corporate enquiries only - call or write to us at our registered office: BT Group plc Self-directed investors who want greater control over their investment choice. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. If we have not lived up to this promise and you have a concern or complaint, we want to listen and ensure your issue is dealt with in a fair and balanced way. These lifestages have a focus on maximising growth, as members still have a long time before retirement. Once we receive your form, well write to you confirming the amount you can claim. Fees will apply for personal advice. Learn more, You may be using an old link, to view your email please go to. For further details, please refer to the Product Disclosure Statement(PDF). Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Experiencing issues with the new member portal? They will work with you to set up a payment plan or give you a few options to choose from to avoid getting into too much debt. Please note, we are a comparison website and provide general advice only. Full details are available on request. The product will automatically adjust to a more conservative mix of assets by increasing its allocation to conservative assets, such as fixed income and cash, and away from growth assets, such as shares and property, as you get older. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. However if you post some details of your problem, then you should be able to get advice via this forum. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. BT Financial Group does not receive any commissions from Westpac as a . I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). Family Law, Inheritance Law just to name a few) that protect and ensure that the remaining assets will be distributed in a fair manner. Want to write to us? Let us set everything up for you and leave you with one less thing to think about when moving house! Sydney, NSW, Australia 2000. Banks are covered by a Government Deposit Guarantee. This gives a tracking number which can be used to reference any future correspondence, so its important that you leave that tracking number on any reply you send. Investment, super and insurance solutions to empower our customers to build and protect their wealth. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. Please try after 15 minutes. - edited How much youre charged depends on how long is left on your contract. If your complaint relates to the handling of your personal information, you can escalate your complaint to the Office of Australian Information Commissioner (OAIC). If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. They had likely also considered the current and future financial disposition of the estranged family of your son, and whether or not you were financially dependent too. Announcements, Guides & Community Updates. to 1.76% p.a. Read thedisclosure documentsfor your selected product before deciding. Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Your first option is to call the BT customer service team on 0800 800 150. As always, weve got you covered. + 0.03% p.a. Once your problem has been reported, you can track its progress using the link below. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? We noticed that you have JavaScript disabled on your web browser. Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. It does not constitute tax advice and is based on current tax laws and our interpretation. Anyone in Australia that is 18 years of age or older. New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. on 21-04-2020 You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. It does not constitute tax advice and is based on current tax laws and our interpretation. Find out how to do this for your browser at https://www.enable-javascript.com/. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. These may change or we may introduce new ones in the future. We provide tools so you can sort and filter these lists to highlight features that matter to you. Westpac does not guarantee the insurance. It has a a higher allocation to growth assets than defensive, with around one third of your balance allocated to defensive assets. So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. What will my retirement age and lifestyle be? BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. Choose how involved youd like to be in managing your investments and take on more or less as you see fit. Note: BT Super Invest is currently only available for existing Westpac customers. Our Privacy Statementexplains how we use cookies. More information. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. What will life during retirement be like? We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. +612 9155 4030, BT Panorama If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. Youll need to have your account number ready if you call. Please note that time limits apply for referring matters to AFCA. Read about the information youll need to complete your account application. Please don't send attachments by email as it is not secure. Please try after 20 minutes. Follow this process if youd like toconsolidate all your super into your AustralianSuper account. Finder Wallet Pty Ltd is not a bank and does not offer banking services. Fax: 02 9274 5763, Claims Hi@KH1 sorry that you have not received your equipment. These two options are detailed below. Its easy to open an account online. The average super balance is $154,350. Forgotten your login details? Finder offers no guarantees or warranties about the data and we recommend that users make their own enquiries before 17h28. If its very complex and we cant meet that timeframe, well contact you beforehand to let you know why and keep you informed about our progress on a regular basis. BT Super for Life offers two different insurance options: standard cover or customised cover. If youve decided to switch to BT broadband, there are two ways you can go about this. on Password Show. Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. of your total balance. Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team. Finder Wallet operates the Finder Apps digital asset trading and wallet services. Employers have up to 28 days (after the end of each quarter) to make super payments. 1800 816 222- Members Making a withdrawal Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement BT Super for Life offers two ways to invest your super depending on how hands-on you want to be. bt super contact email . OurPrivacy Statementexplains how we use cookies. This is so there is a single point of . All costs are inclusive of GST unless otherwise stated. When youre with BT moving home, its easy to bring all of their services with you. Im a pensioner aged 70yrs. on If we need some additional time to get back to you, we will let you know. You can continue on the same contract with the same account but there will be no exit fees if the broadband at your new home cant reach the same speeds as your old one and you want to change or cancel your contract. Learn more about accessing your super, eligibility and conditions that apply. We're phasing out the 'keep me logged in' feature. Go to manage preferences and turn app notifications on. Note: You can change your investment option whenever you want. You can learn more about how we make money. Optional, only if you want us to follow up with you. BT Super Invest lets you invest your super how and when you want in one convenient place. Your complaint will be reviewed in line with our FAIRGO principles. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. You will learn how to create a contact, add information as well as delete a contact. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. address:Locked Bag 6 Carlton South VIC 3053. I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? Please provide your full name, member number and best contact number including state area code with landline numbers. Keep me signed in Help > Create new Email address > the issue i have is i signed up for the new halo account with the package came a set of digital phones which would allow me to make two calls at a time. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. As always, weve got you covered. 13h48. We value our editorial independence and follow editorial guidelines. BT Retail, like many other companies, use email forms. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? We encourage you to use the tools and information we provide to compare your options. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. Any help you can offer would be greatly received. I've checked and we are not aware of any stock issues currently. 21-04-2020 The following form allows you to search all of BT. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. If you need to write to us, please check the back of your bill for the right address to use. You'll find more addresses in our Customer complaints code. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. She covers all areas of personal finance, and her areas of expertise are superannuation, banking and saving. If you pay it off early, youll also get a 1% discount, bringing it to 56.10. No matter whats happening with your broadband, weve brought together all the numbers and contact methods you might need to help you out. Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. Sydney NSW 2001, 1300 784 207 If you have attachments send your complaint by post or use the online form. A crash course to get your life together from careers and finances to self-care and relationships. BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). Make sure that your WiFi is turned on and flight mode is off. GPO Box 3958 Technical support. When the power light has turned blue, you can try connecting again. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. BT Super Invest Product Disclosure Statement, BT Super Invest Additional Information Booklet, BT Super Invest - Super Target Market Determination, BT Super Invest - Transition to Retirement (TTR) Target Market Determination, BT Super Invest - Pension Target Market Determination, BT Super Invest Investment Options Booklet, $12.50 per trade, or 0.11% of the transaction value (if greater), 0.04% p.a. The phones apparently connect to the hub and allow you to make two calls at once. gold.life@BTFinancialgroup.com Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Use the mobile app to keep track of employer contributions. Claiming early release of super We have a range of cars and commercial vehicles for sale. The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. Post the form or upload it to us. The fees and costs provided are current as at19 February 2019 and may vary from time to time. Access forms & disclosures and learn more from our educational resources and webinars, Managed Portfolios (SMA) - Managed Portfolio Series, Challenger annuities via Asset Administrator. OurPrivacy Statementexplains how we use cookies. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). asklifeclaims@BTFinancialgroup.com, Call 132 135, Monday to Friday, 8:30am 5:30pm (Sydney time). BT Super Invest - Transition to Retirement (TTR) Target Market Determination (PDF). Phone: check the number to call based on your product above. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. Please do not click on any links. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page.
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