Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Usually it will say the name on the package signs for it even if the signature is someone else. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Select Order Not as Described. . I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. eBay somehow refunded the buyer automatically when the return was delivered. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Go to usps site and fill out the mail fraud form. Parcel comes back, buyer is less than helpful, I refund, get a neg. 'However once the seller has received the item back, eBay can then step in and review the . When a buyer wants to return an item and be issued a refund, here is what you do first. For things like graphics cards your best bet is to sell locally, all cash. 05:49 AM but it is really suspect that they created their eBay account the day they ordered my item. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. The law spells out how to challenge billing errors. Visit the nearest USPS location and fill out a request form. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Save the case number that the USPS gives you. I manufacture them myself and sell for only one price. Is it possible they received it from another seller? 26-05-2020 I recently had the same experience. 26-05-2020 I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Those labels are a lot bigger and I never cut them to a smaller size. Add any photos you have of the wrong package. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. I'm not sure where I stand on this now. Update 2: So my next step was to file claim with UPS. The buyer then tried to repeat that same scam several times. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. This is why I take photos of the item with the eBay paperwork. Cheaper seller scam: Copy and save both forms before submitting them. 09-10-2020 Am I going to be screwed out of $55? I can send to any other email address OK.We'll move all . As seller, here are a few things you can consider before selling to buyer with little or no feedback. All such complaints from sellers are simply ignored, as profit takes precedence over reason. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Message 1of 30 I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. But I would like to reach more buyers. Do everything you can to annoy them until they finally just pay you the $900 so you go away. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I only sell local, mainly to avoid hassle. Example: The listing said "new," but the item was clearly used. To get a refund from USPS, your eBay buyer can: Submit an e-form. Honest mistakes happen. Explain that you used a box, not an envelope, if that is the case. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Dispute the refund. Just trying to understand. 11. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. E bay in many cases are making more profit than the sellers. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. They sell fake goods and don't pay taxes. It's tough dealing with customer service when they're all Filipinos who don't understand or care. why it was refused and Never heard back. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. 03:21 PM. Can Usps Tracking Be WrongPost Office have such a horrible . Here are some of the most common ways eBay sellers are scammed. Its ok but I like the darker one you had in your listing. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. You take pics of box, item and serial number? I cant believe you won this. Offer to send the copied forms to an ebay chat rep. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Privacy Policy. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. or the buyer? NO Cash Refund for wrong purchased items. How do you prove you sent A? Our app will file a claim in your stead, saving you time and a potential headache. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I did became a pain with calling everyday and today calling 5 times. Offer to send him a return shipping label. The buyer could be lying. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. This scam is a new twist on the offer of overpayment. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. When you issue a refund to the buyer They'll be refunded through their original payment method. - edited Report the buyer. I have had my hosting company check everything their end and they say all is correct and working ok. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. what is beyond infinity most expensive car ticket. Yes it would add cost. Should I try to see if it was mixed up with another package? Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Never sold on Ebay before. The buyer confused me with another seller. That necklace couldn't have come from me. Explain it to him like you explained it to us. Click on Send. They also have to protect their buyers from fraudulent sellers. Item compatibility is buyer s responsibility. I did all of this. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. Disputes about the quality of the item are not billing errors. I would do that myself in those circumstances. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. A little detective work might find the answer. 26-05-2020 26-05-2020 Thx for the link to reporting a buyer theres a couple people I need to report. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Help for buyers and sellers. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . If the item is sold for more than $750 the item must have signature delivery proof. I lost my appeal. So buyer filed a claim for a return with eBay citing wrong item sent. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. He sent photo of item receivedit is not the item i sent. So eBay accepted the return. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Ebay found me not at fault and released my funds. How do i handle this? If the shipped item was sold for under $750, delivery notification is adequate proof. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I'm based in the UK I had two items sell on the same day, both with InPost delivery. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. 10/31/2020 at 3:54 pm #83017 Antique Frog So eBay took the loss when they refunded me. I mailed a limited edition eye shadow palate to Ontario Canada for $90. "That picture shows different items rather than what I sent. Its usually not a good idea to trade with accounts that have bad feedback. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I ended up having to give a refund in fear the buyer is going to give me bad feedback. I told Ron that this was, "pardon my French, absolute bullshit." There is one more scam that I have had to deal with. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. 1.6K 17K views 1 year ago Every so often mistakes will happen. Always think like a big retailer. The final resort is to submit a missing mail search. I had to help my mom submit a dispute through eBay, as a buyer. Both early political pieces. I have no idea how to get on the phone with a live human being? I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Listen to this weeks podcast to hear sourcing methods from a seller! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. The one I received is as per the photo. It sucks. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I talked to manager and simply were told nothing can be done. If you play nice, they will just tell you that it's too bad and part of business. 26-05-2020 26-05-2020 This months episode of the eBay Seller Spotlight podcast is live! Somewhat new, never had this happen before. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Keep choosing to the end, then scroll down and your contact options will be at the bottom. 04:28 PM. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. They aren't. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Its just getting worse, sadly. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Do not refund half. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Everyone is covered except the credit card holder, whoever that is. 01:24 PM. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. The Fragile stickers could have been added at the GSP. Create an account to follow your favorite communities and start taking part in conversations. I stopped shipping to Canada because of customs problems. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I asked for a picture from the buyer and it was some plastic item. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. All items are made out of High Quality fabric. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I've only had to use these pics a few times but they save a lot of hassle. I once again immediately had them call me to dispute this. Yup pretty much. 2023 Comparitech Limited. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Yeah you filing that stuff 100% does nothing. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Strictly No RETURN NO EXCHANGE policy. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. But so far no response from buyer. Buyer sent me picture of something different in the box. Cookie Notice I just wanted someone else to take a look at the photos and tell me what they thought. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Im concerned this is a scam. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on I don't want to leave anyone in the lurch, but I'm not sure what more I can do. It is a site to get quality at the best price and sometimes I make 50 cents. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions.

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