Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Thanks! Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Type your message in the text area near the bottom of the window 5. You can email the site owner to let them know you were blocked. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Hope this helps you out. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Thanks. How to Reach a Real Person at Comcast/Xfinity. I really appreciate you being a member of the Comcast Family! Do not send the firewall logs as an attachment. How does cable internet get to your house? I'll bring it to the attention of a board admin, I know that doesn't do you any good now. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. They have been hanging very low for over a year. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. 7 years ago. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. I need someone to come out and fix it. Press question mark to learn the rest of the keyboard shortcuts. Our community is your official source on Reddit for help with Xfinity services. Thanks! If you have questions about your services, we're here to answer them. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . to Call your mayor's office. To qualify for the credit, customers must: 1. This post was marked as closed. ASA, ABA, Adherence). Type a message to let us know what your issue is. We're sorry that didn't solve your issue. Genius. Call 800.288.2020 . The tubing will start to shrink almost right away. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Contact Customer Service at (800) 391-3000. Please call this number (855) 307-4896 to set up your service. Let us give you a call as soon as an agent is available. We've had a downed wire touching our building for about two months at this point. 2 1 RR ryanray.rr81 Visitor 2 Messages If the IP address resides on the Comcast network. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Voting closed 14. It's not the power line and I don't think it's the regular cable either because there's no service outage. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Discussion. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Find an Xfinity Location Check the status and hours of locations near you. Create an account to follow your favorite communities and start taking part in conversations. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. You have to sign up for gig service and sign a 2 year contract first. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I am extremely frustrated this issue has not been of the upmost importance to your company. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you have questions about your services, we're here to answer them. Call BGE at 1-877-778-2222 to report any downed electrical lines. I would like to report down wires in my back yard for the second time. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! How do you get straight to a representative? Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. How to report a down or damaged CenturyLink line. I am at a loss. That's not what we want to see! Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Search accounts based on account number, or chat online. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Include the words "Firewall Investigation" in the subject line. I think it may be the original phone line. Massive outages do occur because of problems such as storms, floods etc. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Let us know. Thanks. Two delivery trucks have had close calls recently. Thank you so much Anthony for sending us over those details and the Modmail. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Don't worry, we'll never do that as it might cut into our profits for the quarter. This website is using a security service to protect itself from online attacks. With our new Xfinity support chat, you do not need to input the name of a person. Reporting this to comcast seems to be a problem. Let us know if you find downed or uncovered wires or cables in your area. God forbid this huge company actually provide a phone number where you could talk to someone. Then, call PG&E at 1-800-743-5000. Call us anytime at. up. In the aftermath of a major storm, be aware of hazards presented by downed power lines. First Call 9-1-1. In the 'To' line, type "Xfinity Support" there. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums There appears to be no other way to contact comcast/xfinity. Call 911, which will get the FD out to asses the wire (s). Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Yes, Comcast will come to your house to install the cable lines and equipment to your home. 3.) Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How do I talk to a real person at Comcast? View the Xfinity outage map and find out when an area will be back online. If you have questions about your services, we're here to answer them. Responsible . 115.124.120.233 Rod Furlan is a crook and Thief and should be held accountable. Youve reached the best place and perfect person to help with virtually all of your account needs! Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. If youve got a free afternoon, you can run the cable yourself and save some money. How to Report an Issue Online Visit xfinity.com/xfinityassistant. That person will tell you who the city's contact is in the Comcast governmental affairs office. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Never touch a downed overhead electrical line. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Sky News is a British free-to-air television news channel and organisation. #iworkforComcast X | `>`. Click Continue. Sound the horn, roll down your window and call for help. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Let us know. It's in front of my yard, and it goes across the street. Performance & security by Cloudflare. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. -You are responsible for the "mast," the . Not a word either by phone, email or through the support chat since then. Then it tells me it can help me better if I sign in. In order to get started can you please send me a Modmail message with your full name and service address? It's not the power line and I don't think it's the regular cable either because there's no service outage. For immediate assistance, check out the Xfinity Assistant. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We can assist you with getting a ticket opened to let our amazing local team know. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. The easement at my back property line has poles with electric and utility lines. Click Continue. You will need to contact a tree trimming service yourself. Call us at 800-477-5050. Comcast Xfinity problems in the last 24 hours. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? and our Electric Lines that run from the utility pole to your residence. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Should you experience further issues, please create a new post. Select Start Troubleshooting to begin your modem restart. STAY AWAY from downed power lines. How do I report down a cable line? The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. I can't get into my property because the line is blocking the drive way. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Then, to let us know why you're calling, say Line is down.. It's a hazard to pedestrians and vehicles! For immediate assistance, check out the Xfinity Assistant. Asking on behalf of my place of business. Thank you so much for contacting our Xfinity Support Team over Reddit. 1 6 Cookie Notice Press Enter to send it. Report or View Outages; Other Contacts; General, Business, Landlord, . We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. I am a bot, and this action was performed automatically. An official employee, such as myself or whoever is first available, will respond. Hello saftek and welcome, By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Usually 911 dispatch has unlisted numbers for utilities. The tree and the cable are both on the grass verge next to my property. 1. Our team can help get that line raised. Hope this helps you out. @XfinityThomasChow long does it take for someone to reply? A: Cable and phone wires dont carry current, so its safe to remove them. the chances of Comcast having their act together enough to even . Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). This option is available 24 hours a day, 7 days a week. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. For more information, please see our A recent storm brought down a tree which took down one of the above ground cables by my house. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. The only option appears to the the Xfinity Assistant bot, which asks me to sign in.

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