emergency. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. No disconnect if customer agrees and adheres to payment plan. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. No disconnect if customer agrees and adheres to payment plan. During the delay the customer is expected to agree to a payment plan. I owe *** on disconnect. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. The utility must attempt to make a payment plan with the customer before termination. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. This applies to both regulated and non-regulated energy vendors. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Generally, these rules mainly apply where the weather gets very cold and may come with restrictions on who can and cannot be disconnected. 62 - 1 PO . Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. The notice must include the intended . No disconnect for elderly or disabled when temperature is >95, or medical emergency. 30 day disconnect delay if detrimental to health, must have physician certification. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. PUC/PSC Contacts. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. Lists several financial assistance options, including: Deferred Payment Agreements, HEAP, Budget Billing, Discounts, Good Neighbor Fund, and Third Party Notification. Any day a forecasted high temperature of 32 F or below or on any day a local Heat Advisory is issued by the applicable weather reporting service. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. What are some of the advantages of conservation easements. Disconnect ban if health of household member would be adversely affected, need medical certificate. All Rights Reserved. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Renewals not needed if physician certifies that condition is permanent. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. No disconnect for customers who enter into a payment plan. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Temporarily suspending service disconnections to lessen any hardship the COVID-19 pandemic may have on customers. Consumer line: 800-392-8050 (toll free) or 334-242-5211. Service cannot be disconnected if customer agrees and adheres to payment plan. "If a customer is having issues or concerns with their bill, we will always notify them by mail or one of. No disconnect for low-income natural gas customers with proof of eligibility for energy assistance. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Douglas Sacha / Getty Images Drip Loop Consumer line: 617-737-2836 or 877-886-5066. service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or . Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. The 30-calendar day delays may be consecutive. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. 10K - 2021. Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 Liberty Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more than 21 days. No disconnection if a customer enters into a deferred payment plan. Do not Sell or Share My Info. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. Turn off electricity at your address and close your account. Rhode Island Public Utilities Commission (. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. We know our customers are concerned about their families and. Requires PUC approval. No disconnect if customer agrees and adheres to a payment plan. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. You're in the right place. "If a customer is eligible for the. November 1-March 31 - Cold Weather Rule (CWR). Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. For your convenience, you can keep service on at both addresses while in transition. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. However, if you're moving to another AEP address, use our transfer service form. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Customer is required to negotiate a payment plan. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Unpaid Utility Bills During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Elderly and handicapped must have 48 hours notice. Terminations are suspended for 55 days when people apply for federal energy assistance. Consumer line: 617-737-2836 or 877-886-5066. More important, we want you to find the information you care about most. C 08/08/2011 AEP Workshop Various updates . Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Due date for utility bills extended to 22 days. All residential customers can have power restored with a down payment. This online function is currently only available to residential customers. Running on . No disconnect if illness would be aggravated, need statement from doctor. Commission approval is required for disconnection to medical emergency customers. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. For final bills and disconnection of your current service, contact your Retail Electric Provider (REP). If you have forgotten your security code, please call 888.710.4237. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Customers may utilize the winter reconnect order one time from mid October through mid April. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Our new format is informed by users. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. 30 day delay and 30 day extension possible in case of life threatening condition. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Medical certification can be renewed once within 120 days. Information on other non-recurring fees is American Electric Power or AEP is an electric utility that serves power customers in 11 states. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. 30 day disconnect delay if detrimental to health, must have physician certification. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. No disconnect for seriously ill, disabled. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. However, if you're moving to another APCO address, use our transfer service form. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. PUC approval is needed to shut-off elderly 65 or older. No termination if National Weather Service issues a heat advisory or excessive heat warning. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Customer is required to enter into a payment plan. Cookie Settings| Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Also, cannot shut off a service that the resident needs to run. No disconnect if customer agrees and adheres to a payment plan. If you do not remember your login credentials, please click here. When you opt in, we automatically fill in your ID from then on.

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