The claim is currently under review, you should hear back from your rep by the end of this week. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. I have hundreds of emails relating to our continued attempts to get these issues resolved. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Can you tell me a little more on. 2019. As the smallest motorhome option, camper vans are welcome virtually everywhere. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Wondering if the converter is shot. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. I will say again this coach cost us 100's of thousands of dollars. Pantry. This is NOT a new claim. New to RVing? See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. State: Texas. See details. BBB Business Profiles generally cover a three-year reporting period. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Posted January 8, 2016. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Leaves one to wonder if it was ****'s plan all along to run out the clock. Note that complaint text that is displayed might not represent all complaints filed with BBB. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. ", VIN # ****************. Non-smoking and pet-free. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Then ***** struck, with travel restrictions in place. 1. The slide ran very slow, it always seems too. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. We want **** to act in good faith and resolve these longstanding issues. We want the work to be done correctly. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Description. They gave **** rv support ***********. We are tired and have had enough. We have spent more than three years dealing with these issues. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Read More: https://thormotorcoach.com/legal/ My husband was ill and could not drive the coach to *******. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. All of this back and forth is not fair to us, the consumer. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. This is Thors final offer as it has been stated multiple times. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Model: Hurricane 29M. JavaScript is disabled. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Wheel sensors for air pressure not working. Our motorhome has been in the shop at la mesa for 71/2 months. ********* in **** had the coach for six weeks only to decide in the end not to do the job. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Not sure where the in line fuse is located any help locating would be appreciated. Across from the sofa is a booth dinette. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. I bought a brand new Thor Hurricane 35M. It's been non-stop. Learn More Class B The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Any price listed excludes sales tax, registration tags, and delivery fees. Thor Motorcoach Logo linking to Home Page. We have only Put 2400 miles on since we bought it. Our Owners Resource and Owners Guide can help you get the most out of your travels. All standard features and specifications are subject to change. The customer service ************ spoke ith customer service reps who have no customer service at all. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Mr. ******** needs to arrange pick up with the **** dealership. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Plus tax, title and license. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Meet the redesigned A.C.E. ("goodwill offer") from what they will charge us to do the labor at their factory. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. The other is a inline fuse, wired off the use,store relay battery lug. We have acted in good faith throughout this entire ordeal. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out I was given a few numbers of service centers and I had to contact them. Our diverse product line includes many of the world's most recognized gas and diesel-powered motorhome brands. Why not the flooring costs? Solar panals not bolted properly to roof.Propane sensor faulty. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. And not have heard from them. Onan onboard generator. All warranty info is typically reserved for new units and is subject to specific terms and conditions. Surround Sound. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Both radios are powered from a 15 amp fuse located in the power center under the bed. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. 2022 Thor Motor Coach freedom elite. Want to request a quote on this unit? This is Thors final offer as it has been stated multiple times. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. 2022 Thor Motor Coach Challenger RVs for Sale Near You. Just for good measure, recheck those easy to access fuses in the panel in the coach. 2017 Thor Challenger XE Rear and side cameras and radio not working. Also, it was pointed out to us that the flooring had already been repaired prior by someone. They need to honor their warranty now! Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. With all the family-friendly and pet-friendly features, you'll love traveling in . Call 248-662-9910 or fill out the contact form to learn more. Inventory shown may be only a partial listing of the entire inventory. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. It has generator in it but does not work. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Report post. Yes. Another for $6,500.00 from *************** in ***********, **. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Save. We are so very happy with the coach we purchased! A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. There's a fuse on the back of the radio. We bought it new in 2018. Based on the pictures provided to us, there is no repair to be made. 2 tables that convert into beds. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. I got a jump and the car battery is working fine now, but the house batteries are still dead. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. 15 amp. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? THOR #2187. Is there a video or "How To" instruction on removing window, fixing problem and replacing same? We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. changed the RV world when it first hit the streets in 2011. Class Cs with the beloved luxuries of Mercedes-Benz. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Begin with this one! ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. I am waiting for **** to call us back. BBB is here to help. Across from the bed there is even a place for an optional 32" LED TV. I am rejecting this response because:This is the same response I received earlier. Ill keep taking all suggestions and look a while longer. The best of Class A amenities and more power than a Class B. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. We are also providing the **** commercial vehicle center web address. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Thor is saying to just patch it. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. There authorized service center is telling me not to get roof patch but replaced. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Posts: 7. Most of the issues listed on pdf ************************************************************** 2021. * This post was edited 03/23/19 02:00pm by bobndot * 2 slide outs. . Brand: Thor Motor Coach. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. bunk bed. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. After changing the engine battery the radio and backup camera will not work. You may also call **** at ************ for them to better assist you in finding service. If Tristen needs additional documentation, I will also be happy to send it. 1 of 26. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! All good. **** did send the new flooring to CW. Contact Sales. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. It has been sitting for a year. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Begin with this one! Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. These issues are ongoing, not new. We need this rv fixed asap. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. One previous owner purchased it new.We have had multiple issues with the coach. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! can provide videos and pictures. Then click on the manual name to download. AMAZON LINK:. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. It features the best of a class a, along with the best features of a class c. That's what A.C.E. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. 2 lead acid batteries. Diesel and gas-powered chassis options. Number Of Discs. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. {priceLabel}: ************************* was working with us right up until he moved to a new position in March of 2022. Jumping through hoops. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Standard and optional features listed on units may or may not reflect the actual in-stock unit. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. She agreed to wait till it is safe to drive the coach to get the estimates. Apparently, they couldn't come to an agreement with ****. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . 01/03/2023. Your actual payments may vary. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. $5,000. Junior Member. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it.

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