Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Clunky unhelpful booking site for Mary Poppins Melbourne. Ticketek Marketplace (marketplace.ticketek.com.au). Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Where you cannot provide evidence that the person affected is within the. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Refunds & Exchanges Follow New articles New articles and comments. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Find out how we combat fake reviews. If enough people do it they'll be investigated. I paid the additional cost in checkout for refundable tickets. I am trying to buy tickets but it says unable to lock the ticket. Privacy (data erasure request) The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. We may consider other Emergency Circumstances at our discretion. Therefore, it's impossible to speak to an actual person. I will NEVER buy tickets from this company again! Just upload its fucking DEATH CERTIFICATE. They will do anything to hide from you. Wife tested positive on 13th. . Absolutely appealing customer service!!!!! Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Can never get a refund on tickets and/or speak to someone within Ticketek. I sent a message via the website and got the pdfs a day or so later. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. There is no customer service centre you can call, just an automated voice call telling you to email. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. What should I do? etc. They do but its retarded. I have contacted your Customer Service team but have not received a response. means cancellation or significant delay of flight(s) which. They rapidly charged my credit card, then didn't provide the tickets. Many of us haven't booked on line since COVID started, The site is worse than I remember. Why does Ticketek Marketplace charge fees? means weather where a Government Agency has issued warnings not to travel which mean. Why is the price displayed on my ticket different to what I paid? I got tickets to a concert from ticketek that got cancelled of covid. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. A doctor cannot be You or a member of Your family. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Youmade an unsuccessful request for annual leave for the date of theBooking. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Maisie Peters: 7:00 7:45pm I have been linked to your site from Ticketek.co.nz. are the business owner or registered Director, or a member of. I haven't received my order confirmation email. etc.WHERE IS THE ACCOUNTABILITY? Suncorp Stadium It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Please comply with any stated ticket limit for this event. Sell tickets directly from your Ticketek Account. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Adverse weather with no Government Agency warnings not to travel. Lost a baby recently? They stole my money too. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Change My Location There is no phone number, only an email which does not get answered. She made time to help & sort out the transfer of tickets to this area. Ticketek Australia you're a pathetic poor excuse for a company. The following words or phrases have the meaning shown below wherever they appear in bold in this document. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Are Refundable tickets offered on Gift Voucher sales? means an unforeseen circumstance completely outside. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Sick relative? Confirmation that the document cannot be replaced in time for the Booking. Then I looked on Trustpilot at their reviews and really started to worry! ?DO NOT BUY TICKETS FROM TICKETEK! I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Why are there multiple listings for the same event at different prices? The only reason people buy tickets from Ticketek is they have no other choice. Basically, because they're the only game in town, and they can do whatever they fucking like. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. A copy of a notice from the examination body, school, college, university confirming the change of date. Attend participate in, take part in, use, or be present at. Attendance at business meetings and business travel. Was given tickets for Ed Sheeran concert as a gift. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Presented by: IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. They haven't responded to my emails! Check to see if they have an online lodge system. I've purchased a ticket and my event is tonight! Where You are the business owner or registered Director, or a member of Your family is. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Do I need any special hardware or software for print at home tickets? Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Don't EVER buy for a friend, NIGHTMARE. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. If they mean no-shows, then so be it. You'd think that but I had the same shitty experience with them on this front. We/Us/Our We are the Booking agent with whom You made the Booking. For many, international travel is back on the cards. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Released a technology that is fully flawed just like the rest of the governing bodies around the world. If could give a minus 10 score I would. Like. Seven tries before I finally got my second choice of seats. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. Cool, just upload a goddamn police report. Still waiting for my refund 6 months. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Safe, Fast and Verified Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. IMPORTANT Any translation of this document from English is for assistance and information only. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. We/Us/Our We are the Booking agent with whom You made the Booking. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Sell tickets directly from your Ticketek Account. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Abusive partner? Any vehicleYouplan to use during theBooking. No reply emails or any form of communication. Abhorrently bad process for handling refunds and rescheduling due to illness. Fuck that, what a joke of an optional extra. means an unforeseen circumstance completely outside. A copy of the travel warning from the Government Agency. Voluntary relocation or where you are changing employer for a new role. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. To apply for a Refund simply click on the link in your booking confirmation email, or click here. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. What a disgrace!! Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. I replied and asked for a direct line or email address to speak to management/no reply since. Budjerah: 6:00 6:30pm If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Please also read the General Conditions of Refund. Any vehicle You plan to use during the Booking. There is no phone number, only an email which does not get answered. You can do anything you want if you're the only game in town. Where documents can be replaced in advance of theBookingor on the day. Why is your site permanently unavailable. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Scalping 18. is cancelled, postponed or cannot be fulfilled by the. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Voluntary relocation or where you are changing employer for a new role. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I reported the scam to my credit card provider! Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Buy guaranteed tickets for sold out events at a fair price. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. We missed the show! Sell tickets directly from your Ticketek Account. Any reason for refund must not be foreseeable at the time. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. I've bumped the ticket by responding as recently as January 2023. (This can normally be obtained from the transport companys website). Sell tickets directly from your Ticketek Account. Its a disgrace. How will I receive my tickets? Easy as. Buy guaranteed tickets for sold out events at a fair price. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. What happens to my money when I buy a ticket? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Poor service really. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. To read more about Covid-19 please visit our dedicated page here. How totally useless. I can not believe in this day and age HOW BAD this company is. Are Refundable tickets available through Ticketek Marketplace? It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Never ever again. They are the shittest service in Australia. If there is a financial failure of any Transport provider. If there is a financial failure of any Transport provider. Everybody else looks like a paedo. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Hands down. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Worst website and app I have ever used!!! >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I means a requirement to move address imposed on. Where You are the business owner or registered Director, or a member of Your family is. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I recognise the terms of service were available, but nobody reads those. Here are 8 tips for writing great reviews. ProductReview.com.au has affiliate partnerships. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Ive forgotten my password/My password has expired. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. and subject to change at any time. A copy of the letter requiring Jury Service. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. An incident number or report from the Police or relevant traffic authority. A copy of a notice from the examination body, school, college, or university confirming the change of date. Safe, Fast and Verified I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. (Receipt required for Doctors note refund up to $100 or equivalent). DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Years ago I did a few days temping at Tiketek. The office was just as bad as the ticket fees would have you believe. The call centre shut the phone to the customer's face.. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Why should I buy from Ticketek Marketplace? means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. This is such scummy conduct. Anyone has experience getting refunds from them or have advice on what I should do here? After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Zero stars, uselessly run, waste of a time company. failed the examination previously and had to re-sit. New comments cannot be posted and votes cannot be cast. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Where You have not been physically examined by a Doctor prior to the date of the Booking. Proof that the passport has been reported to and cancelled by your Government Agency. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Would I ever get the tickets! Share. A police report or crime number to confirm the theft(Self-declaration not accepted). I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back.
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ticketek marketplace refund